Joe Fortune KYC & AML Policy

Joe Fortune applies KYC and AML procedures to verify identity, prevent fraud, and combat financial crime across the platform. These measures support several guarantees for account holders:

• Fair play for all registered users;
• Protection of personal data and account safety;
• Transparency in every transaction and verification step;
• Compliance with regulatory requirements applicable in Australia.

Every new user must complete an identity check before withdrawals can be processed. Document submission may include the following categories:

• Photo identification issued by a recognised government authority, confirming full name and date of birth;
• Proof of residential address, such as a recent utility bill or bank statement;
• Confirmation of ownership for the payment method used to fund the account.

Joe Fortune implements a range of controls designed to prevent money laundering and other illegal financial activity. These controls include:

• Continuous transaction monitoring to detect unusual patterns;
• Automated detection rules that flag irregular account activity;
• Enhanced due diligence applied to accounts showing signs of elevated risk;
• Manual review of large or unusual fund transfers;
• Risk scores assigned to each account holder based on activity;
• Checks against sanctions lists and politically exposed persons (PEP) registers;
• Reports submitted to relevant authorities under applicable reporting obligations.

Certain actions are restricted to uphold KYC and AML standards across the platform. Prohibited activities include:

• Operation of multiple accounts under different identities;
• Submission of forged, altered, or stolen documents during verification;
• Attempts to launder funds through deposits or withdrawals;
• Manipulation of games, odds, or platform systems for unfair advantage;
• Transfer or sale of account access to third parties;
• Use of payment instruments not registered under the account holder’s name;
• Misrepresentation of personal identity or account information.

Violations of KYC and AML requirements trigger enforcement measures proportionate to the severity of the breach. Enforcement actions may include temporary or permanent account suspension, freezing or confiscation of funds linked to suspicious activity, cancellation of bets or winnings associated with the breach, and reporting to competent authorities where applicable.

Account holders are required to provide accurate and updated personal data at the time of registration and throughout the life of the account. ID verification steps should be completed within the requested timeframe, and any request for additional documents should receive a prompt response. Only payment methods registered under the account holder’s own name may be used for deposits and withdrawals. Any suspicious activity observed on the account should be reported without delay to support ongoing security measures across the platform.

Joe Fortune upholds fair play and transparency to protect account holders and maintain a secure environment for every user. This commitment rests on several principles:

• Account protection through consistent compliance with KYC and AML standards;
• Confidentiality and protection of personal data at every stage;
• Continuous monitoring for suspicious activity and irregular behaviour;
• Prevention of manipulation and unfair conduct on the platform;
• Support for account holders on responsible gaming and safety questions;
• Shared responsibility between the platform and account holders;
• Equal conditions applied to all registered users.